Your Summit Tennis Subscription 🎾

🔄 Moving Groups

We actively encourage parents to move groups as children progress — it’s a normal and positive part of their tennis journey 🎾

To move groups, the cleanest and quickest way is to:

This creates a new payment mandate for the new session and avoids any overlap or payment issues.

👉 We can move you manually if needed, but cancelling one mandate and signing a new one is the simplest and most reliable method.

🎾 Cancel Your Summit Tennis Subscription

If you wish to cancel your Summit Tennis subscription, you can do so by cancelling your Direct Debit with your bank.

🏦 How to Cancel

  1. Open your banking app or online banking

  2. Go to Direct Debits / Manage Direct Debits

  3. Find Summit Tennis (or GoCardless as the collector)

  4. Cancel the Direct Debit

Once cancelled, no further payments will be taken.

Please note we do not give refunds or credits that go beyond one week; please see our terms and conditions

Changing your Bank details

Unfortunately, there is no way of altering your details with Go Cardless. The best way is by cancelling your current Direct Debit and then signing a new Payment Mandate with your new details here: https://pay.gocardless.com/BRT0003Q0Y5YDGK

📩 Please Let Us Know (We’d Love Your Feedback)

While cancelling via your bank stops future payments, we kindly ask that you also email us so we can:

  • Update class registers 📝

  • Release the space to another child 👧🧒

  • Learn how we can improve our sessions and service 💡

👉 Email us at: 📧 admin@summit-tennis.com

If you’re happy to share, we’d really appreciate knowing:

  • Your reason for cancelling (schedule, location, cost, age/level, other activities, etc.)

  • Whether there’s anything we could improve

  • If you might be interested in returning in a future term

Your feedback genuinely helps us shape Summit Tennis for families across Sussex ❤️

🔁 Returning in the Future

If your circumstances change, we would love to see you return to Summit Tennis 🎉

When you’re ready, simply:

  • Log in to the website

  • Choose your session

  • Re-subscribe

For security and data protection reasons, you’ll be asked to:

  • Complete the sign-up form again 📝

  • Set up a new payment mandate 💳

Your payment details are not stored.

We regularly welcome returning families, and you’ll always be very welcome back 👋

ℹ️ Important Information

  • Cancellations apply from the next term 📅

  • We do not offer refunds for sessions already scheduled or paid

  • Term dates can be viewed here: [View Term Dates]

💬 Need Help?

If you’re unsure whether a payment is pending or need assistance, please contact us before cancelling — we’re always happy to help 😊